To all our loyal clients at Twain Harte Veterinary Hospital. Thank you to everyone for your continued support through these uncertain times. As an essential business during the “stay at home” orders, and responsible members of the community, it’s our responsibility to do everything in our power to help ensure the safety of our community members and staff. In addition to our zero foot traffic policy (only pets and employees inside the hospital) announced two weeks ago, some additional changes are going to be made. We will be postponing routine things such as annual exams, uncomplicated dental cleanings and nail trims. If your pet needs a rabies vaccine, this is considered essential due to the rabies outbreak in our county and we will accommodate an annual exam. Please call if you have any questions about essential vs non-essential visits. You can be placed on a waiting list for routine visits. We will call you when we are able to accommodate. Restrictions may extend into mid-late May. We respectfully ask that your remain in your vehicle while your pet is being examined/treated by our staff. Do not congregate around the entrances. Please schedule your pets visits as normal by phone or email:
Or via our website portal – at twainhartevet.com
***Starting next weekend 4/11/20 – Twain Harte Veterinary Hospital will be closed on Saturdays. However there will be a doctor available for on call emergencies only 8am -10pm Saturday and Sunday. Please call the regular hospital line which will guide you through to page us. This is only temporary! We are extremely short staffed trying to get through this time. Once the COVID restrictions are lifted we will resume being open Saturday.
Please provide as much information regarding your pets condition prior to arrival – either communication via phone to one of our staff members or via email which will be given to the doctors. Otherwise, you will get a chance to communicate with the doctors directly via phone. Please bring your cell phone.
** We are encouraging phone/telecommunication and might be able to accommodate you and your pets needs in this manner. Phone consults that end up substituting for a physical will be charged a consult fee***
** We can offer telemedicine exams through Skype on pets with medical conditions we have evaluated previously **
**Medication/pet food pick ups can be scheduled to prevent long wait times – please ask us about providing a larger supply of long term medications and/or mailing your pets medications***. See what’s available at our ONLINE STORE!!
-When you arrive for your pets visit please call the front desk. If you are unable to call, knock on the door but, please, DO NOT ENTER the building. Please stand back for a nurse to answer. Signage on doors, also emphasizes our new safety policy. A nurse in proper protective attire will triage your pet into the hospital for their exam. For canines, we will be utilizing our own leashes. You can either wait in your vehicle, or drop your pet off for medical care. We are working hard toward a lower face to face contact system to help ensure safety. Cats and small dogs in crates we kindly ask that you set on the bench next to the door. A nurse will be out momentarily to intake your pet. Dogs will be asked to be placed inside the kennel near the front door, and clipped to the leash inside. Once your dog is safely secured in the kennel, you may return to your vehicle or monitor your pet from a distance until a nurse brings them inside. The doctor will contact you after your pet has been examined, make sure we have a good number to reach you! If at all possible please use a credit card number (over the phone) for payment. This decreases contact via handheld objects such as cards, checks or cash. However if check or cash is your only option, we understand and will accommodate.
-We are going to extensive efforts to clean and sanitize the inside of the hospital. Your babies are in good hands! We are going to great lengths to continue to provide our community with excellent veterinary care and ensure the safety of community members and our staff. We appreciate your understanding and continued support surrounding these changes.
-Conservation of medical supplies for the greater good has been our focus for several months. We are recycling/reusing masks when possible and much of our supplies are able to be re-sterilized in hospital.
*** If you are ill, or have been ill in the last 2 weeks, we recommend postponing all non-urgent care for your pets***
Please inform our staff if you’ve been ill or traveled outside the US in the last month, so we can take proper precautions.
Please inform us if you have traveled from out of the area recently.
Dr. Strand, Dr. Jackson, Dr. Temple
And all the staff at Twain Harte Veterinary Hospital