At Twain Harte Veterinary Hospital, we understand that schedules can change. We kindly ask that clients provide at least 24 hours notice if they need to cancel or reschedule an appointment. This allows us the opportunity to offer that appointment time to another patient in need of care.

Cancellations, rescheduling requests, or missed appointments with less than 24 hours notice may result in a cancellation fee being applied to your account. This fee helps compensate for the time reserved specifically for your pet.

Repeated short-notice cancellations, reschedules, or missed appointments may require prepayment for future appointments and could result in limitations on future scheduling.

Late Arrivals

We understand that unexpected delays happen. However, clients arriving late may need to reschedule their appointment to ensure we can stay on schedule for all patients.

Scheduling Deposits

Certain appointments, procedures, or services may require a deposit at the time of scheduling. Deposits will be applied toward the balance of services provided and are subject to this cancellation policy.

Refunds

Cancellation fees and scheduling deposits are non-refundable unless the appointment is canceled or rescheduled by Twain Harte Veterinary Hospital.

We appreciate your understanding and cooperation as we work to provide timely, compassionate, and efficient care for all of our patients.